Treat colleagues with care

A plea has been issued asking for our funeral care colleagues to be shown ‘care, compassion and respect’ during these difficult times.

Our funeral care business, which operates over 130 sites across 16 counties, is asking communities to come together and support our front-line colleagues who are going above and beyond in order to help families during this uncertain time.

Following Government and Public Health England guidance, the business has had to make major changes to the way it works including everything from planning funerals to the number of people able to attend services.

Now, members of the public are being thanked for their patience and understanding over these changes, but are also asked to ensure that colleagues continue to be treated with ‘care, compassion and respect’ as they work hard to care for their loved ones while trying to keep themselves and the public safe.

Hazel Moss, Head of Funeral at Central England Co-op, said: “We are working to do all we can to support our families at this difficult time, but we feel these measures have to be put in place to protect them and our colleagues.

“We want to thank everyone we are working with at this difficult time for their understanding of the major changes we have had to make when it comes to how we help them say goodbye to their loved ones.

“We are today asking that everyone we help continues to be kind and treat each other with care, compassion and respect.

“These are circumstances that none of us could have imagined, but it continues to be our privilege to support families at this difficult time. Together, we will still give your loved one the best funeral we can, in the current circumstances.”

The plea comes after we put in place a raft of changes to keep our colleagues and customers safe including arranging funerals over the phone rather than in person, working with local councils to limit the number of people in attendance at services and working with families to organise services of remembrance following the pandemic to honour their loved ones.

We are also asking communities to come together and help those who have lost someone close to them at this time by asking people, if they see a hearse while they are in their front garden or out for their daily exercise, to stop and bow their head in a show of respect and to support families.

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